CNBC On the Money Interview: Emotional Intelligence is how you manage your own emotions, and those around you. In the workplace, your “EQ”, or emotional quotient, could play a big role in your career success. That’s what author Susan Packard says in her new book, “Fully Human”. The cofounder and former COO of HGTV has tips on ways you can improve your EQ in both work and life, and why it’s important for both leaders and workers.